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How does the bonus work?
My bonus expired/ got cancelled – can I get it back?
I didn’t get my bonus
Can I withdraw bonus money?
How can I cancel my bonus?
How do I check progress or track a bonus?
Why are my wagering requirements not going down?
Why has my bonus balance been removed (or reduced)?
How does my bonus balance work?
Why I am not receiving promotional emails?
Can I withdraw bonus money?
No – you cannot withdraw the bonus money. You need to fulfill the wagering requirements or complete the bonus to turn the bonus money into withdrawable cash.
Money won while the bonus is active will be added to your relevant bonus balance. Once you complete the bonus requirements, your bonus balance will become part of your withdrawable cash balance.