The reasons why a withdrawal gets cancelled can vary, but the most common are:
- The deposit has not been wagered fully. In accordance with our T&C, deposits must be wagered once before the withdrawal.
- The withdrawal has been made with an incorrect method. For security reasons, we ask our customers to use the same method for withdrawal as used previously for depositing, when applicable.
- We have requested documents. If the documents haven’t been received within 72 hours, your withdrawal will be cancelled and the funds returned to your playing account.
- Your account might undergo a standard security check.
Whenever your withdrawal is cancelled you will receive an explanation email at your registered email address but, if you have any questions, you are more than welcome to contact our customer service for more information.