How do I request a withdrawal?
To request a withdrawal, log in to your account, select your profile by hovering over your “Username” at the top of the webpage and click on “Withdraw”.
In accordance with the Anti-money Laundering policies and regulations, you should withdraw to the same method you have previously deposited with, whenever possible to do so. For example, if you deposited money using your VISA card, kindly request the withdrawal to the same bank card.
As soon as you have chosen your withdrawal method, just fill in all the relevant details. Please bear in mind that our withdrawal processing time can take up to one working day for a fully verified account. Once your withdrawal has been processed, the time frame in which you’ll receive the funds depends on the payment method/bank you have used.