My deposit has not reached my playing account. What should I do?

If your deposit has not reached your playing account within the expected time for the payment method used, please contact our customer support to check what is the reason.

We kindly ask you to be prepared to provide us with the following information:

  1. Which deposit method did you use?
  2. When did you make the deposit?
  3. Which was the amount of the deposit?
  4. Did you receive any error message during the deposit process and, if so, which one?
  5. Have the funds been withdrawn from the account you made your deposit from? If so, please provide a copy/screenshot of the transaction, showing your full name and account number.